Refund policy

30-Day Return Period

We offer a 30-day return policy from the date you receive your order.

You therefore have 30 days from the delivery date to submit a return request.

Return Eligibility Requirements

To be eligible for a return:

✔ The item must be in the same condition as when it was received
✔ It must not have been used, worn, or opened
✔ It must be in its original packaging
✔ All tags, seals, and accessories must be included
✔ Proof of purchase must be provided

Any item returned incomplete, used, damaged by the customer, or without prior authorization may be refused.

Non-Returnable Products

For hygiene and safety reasons, the following items are not eligible for return:

Opened or unsealed cosmetics and personal care products
Items identified as final sale
Gift cards
Personalized or custom-made products
Hazardous or flammable products

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

Return Procedure

To request a return, you must first contact us at:

📧 contact@ayoyedestock.ca

Please include:

Your order number
The reason for the return
Photos, if the product is damaged

Returns sent without prior authorization will not be accepted.

Return address:

Ayoye Destock
39A 1re Avenue
Portneuf, QC G0A 2Y0
Canada

Return Shipping Costs

Except in cases where we made an error or the product is defective:

Return shipping costs are the customer’s responsibility.
Original shipping charges are non-refundable.

If the return is due to an error on our part or a confirmed defect, we will cover the return shipping costs.

Damaged Items or Order Errors

Please inspect your order upon delivery.

If an item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery and provide supporting photos.

We will assess the situation and offer an appropriate solution, such as a replacement or refund.

Unclaimed, Refused, or Returned-to-Sender Packages

The customer is responsible for verifying the accuracy and completeness of their shipping address, including any apartment, unit, or suite number, before confirming their order.

When a package is returned to us for a reason that is not attributable to Ayoye Destock, including:

An incorrect or incomplete address
A missing apartment, unit, or suite number
Refusal of the package by the recipient
Failure to respond to the carrier’s attempts to make contact
Failure to claim the package within the carrier’s specified time limit

the original shipping charges, including any additional amount paid for express delivery, are non-refundable.

Any actual fees charged by the carrier for an address correction, return shipment, or other intervention may also be deducted from the refund.

A refund for eligible merchandise will be issued only after the returned package has been received and inspected.

If the customer would like the order to be shipped again, the new shipping costs and any additional fees incurred must be paid before the order is reshipped.

This provision does not limit any rights granted to consumers under applicable laws when the error or delivery issue is attributable to Ayoye Destock.

Clearance Products

Some products may come from surplus inventory, liquidation, or clearance stock.

These products are sold as is, subject to the legal warranty applicable in Quebec.

Exchanges

We do not offer direct exchanges.

To obtain a different product:

Return the eligible item
Place a new order

Promotional Items, Free Gifts, and Gift Cards

When an order includes a free gift, promotional item, or complimentary gift card:

All items received, including the free gift or gift card, must be returned to receive a full refund.
If the free gift or gift card is not returned, its value will automatically be deducted from the refund.

👉 Important: