Shipping policy

Last updated: March 3, 2026

1. Order Processing

Orders are processed within 1 to 3 business days following payment confirmation.

Orders are not shipped on weekends or public holidays.

During high-volume periods (promotions, holidays, liquidation sales), additional processing time may apply.

2. Delivery Times

Delivery times vary depending on your location.

Canada

Estimated delivery time: 2 to 8 business days after shipment.

International (if applicable)

Delivery times vary depending on the destination country and the shipping service selected.

All delivery times provided are estimates and are not guaranteed.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Package weight

  • Destination

  • Selected shipping method

Any promotion offering free shipping will be clearly indicated on the website.

Shipping fees are non-refundable unless the return is due to our error.

4. Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email including a tracking number (if applicable).

It is the customer’s responsibility to provide a complete and accurate shipping address.

5. Incorrect Address

If an order is returned due to an incorrect or incomplete address provided by the customer:

  • Reshipping fees will be the customer’s responsibility.

  • Original shipping fees will not be refunded.

6. Lost or Delayed Packages

Once the package has been handed over to the carrier, Ayoye Destock is not responsible for delays caused by:

  • The carrier

  • Weather conditions

  • Customs processing

  • Any circumstances beyond our control

In the event of a package confirmed as lost by the carrier, we will cooperate with the carrier to help resolve the issue.

7. Damaged Packages

If your package arrives damaged:

You must contact us within 48 hours of delivery and provide:

  • Photos of the package

  • Photos of the product

  • Your order number

Without proper documentation within this timeframe, we cannot guarantee a claim with the carrier.

8. International Customs and Duties

For international orders:

Customs duties, import taxes, and other governmental fees are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

9. Transfer of Risk

Responsibility and risk of loss transfer to the customer once the package is handed over to the carrier.