Shipping policy

Last updated: April 10, 2026

1. Order Processing

Orders are processed within 1 to 3 business days following payment confirmation.

Orders are not shipped on weekends or public holidays.

During high-volume periods (promotions, holidays, liquidation sales), additional processing time may apply.

2. Delivery Times

Delivery times vary by destination province:

Quebec
Estimated delivery: 2 to 4 business days after shipment

Ontario
Estimated delivery: 3 to 5 business days

Western Canada (Manitoba, Saskatchewan, Alberta, British Columbia)
Estimated delivery: 4 to 8 business days

Atlantic Provinces (New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador)
Estimated delivery: 4 to 8 business days

Northern Canada (Yukon, Northwest Territories, Nunavut)
Estimated delivery: 6 to 12 business days

👉 The delivery times listed are estimates only and do not constitute a delivery guarantee.

👉 Important: If a P.O. Box is listed in the address, delivery may take longer, as only Canada Post can deliver to this type of address.

International (if applicable)
Delivery times may vary depending on the destination country and the carrier used.

3. Shipping Costs

✔ Flat rate: $9.99 anywhere in Canada
✔ Free shipping on orders of $50 or more (before taxes)

Shipping costs are clearly displayed at checkout.

Shipping fees are non-refundable, except in the case of an error on our part.

4. Confirmation and Tracking

Once your order has shipped, you will receive a confirmation email containing a tracking number (if applicable).

It is the customer's responsibility to provide a complete and accurate address.

5. Incorrect Address

If an order is returned due to an incorrect or incomplete address provided by the customer:

Reshipping fees will be the customer's responsibility.

The original shipping fees will not be refunded.

6. Lost or Delayed Package

Once a package has been handed over to the carrier, Ayoye Destock is not responsible for delays caused by:

  • The carrier
  • Weather conditions
  • Customs
  • Any situation beyond our control

If a package is confirmed lost by the carrier, we will work with them to resolve the situation.

7. Damaged Package

If your package arrives damaged:

You must contact us within 48 hours of receipt with:

  • Photos of the package
  • Photos of the product
  • Your order number

Without proof provided within this timeframe, we cannot guarantee a claim with the carrier.

8. Customs and International Taxes

For international orders:

Customs fees, import taxes, and other government charges are the customer's responsibility.

We are not responsible for delays caused by customs processing.

9. Transfer of Risk

Responsibility and risk of loss transfer to the customer once the package is handed over to the carrier.