Shipping policy

Last Updated: August 20, 2026

1. Order Processing

Orders are processed within 1 to 3 business days following payment confirmation.

Orders are not shipped on weekends or statutory holidays.

During periods of high order volume, such as promotions, holidays, or liquidation sales, additional processing time may be required.

2. Delivery Times

Delivery times vary depending on the destination province or territory:

Quebec

Estimated delivery time: 2 to 4 business days after shipment

Ontario

Estimated delivery time: 3 to 5 business days

Western Canada (Manitoba, Saskatchewan, Alberta, British Columbia)

Estimated delivery time: 4 to 8 business days

Atlantic Provinces (New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador)

Estimated delivery time: 4 to 8 business days

Northern Canada (Yukon, Northwest Territories, Nunavut)

Estimated delivery time: 6 to 12 business days

👉 The delivery times provided are estimates and do not constitute a delivery guarantee.

👉 Important: If a P.O. Box is included in the shipping address, delivery may take longer because only Canada Post can deliver to a P.O. Box.

International Shipping (If Applicable)

Delivery times may vary depending on the destination country and the shipping service used.

3. Shipping Fees

Our shipping fees vary depending on the destination:

✔ Quebec and Ontario: $9.99
✔ Prince Edward Island, Manitoba, New Brunswick, Nova Scotia, and Saskatchewan: $14.99
✔ Alberta, British Columbia, Nunavut, Newfoundland and Labrador, Northwest Territories, and Yukon: $19.99

✔ Free shipping on all orders of $75 or more before taxes, anywhere in Canada.

Shipping fees are clearly displayed at checkout.

Shipping fees are non-refundable unless the issue is due to an error on our part.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number, if applicable.

The customer is responsible for providing a complete and accurate shipping address.

5. Incorrect Address, Refused Package, or Unclaimed Package

The customer is responsible for verifying that their shipping address is complete and accurate before confirming their order. This includes the apartment, unit, or suite number, as well as the postal code.

If a package cannot be delivered or is returned to us for a reason that is not attributable to Ayoye Destock, including:

  • An incorrect or incomplete address

  • A missing apartment, unit, or suite number

  • Refusal of the package by the recipient

  • Failure to respond to communications from Ayoye Destock or the carrier

  • Failure to claim the package within the time allowed by the carrier

the original shipping fees, including any additional amount paid for express delivery, are non-refundable.

Any actual fees charged by the carrier for an address correction, return shipment, or other intervention may also be deducted from the refund.

Refunds for eligible products will be issued only after the returned package has been received and inspected.

If the customer would like the order to be shipped again, the new shipping fees and any additional costs incurred must be paid before the order is reshipped.

This provision does not limit any rights granted to consumers under applicable laws when the error or delivery issue is attributable to Ayoye Destock.

6. Lost or Delayed Packages

Delays may occur because of the carrier, weather conditions, customs processing, or other circumstances beyond our control.

If your package is delayed, lost, or marked as delivered but has not been received, please contact us so that we can conduct the necessary investigation with the carrier.

If the carrier confirms that the package has been lost, we will work with the carrier and offer an appropriate solution in accordance with applicable laws.

7. Damaged Packages

If your package arrives damaged, you must contact us within 48 hours of delivery and provide:

  • Photos of the package

  • Photos of the product

  • Your order number

Without supporting evidence provided within this period, we cannot guarantee that a claim with the carrier will be accepted.

8. International Customs Duties and Taxes

For international orders:

Customs duties, import taxes, and other government-imposed fees are the customer’s responsibility.

We are not responsible for delays caused by customs processing.